So, this is brilliant. I just got an e-mail from Apple stating, “We need additional information about your POWERBOOK G4 (17-INCH DOUBLE-LAYER SD) before we can repair it. Please call 800-APL-CARE and refer to Repair ID [number redacted].” (Except it didn’t say “number redacted,” it had my actual ID there.) So, I dutifully called the number, and after some frustration navigating the automated menu (which doesn’t have an option like “press 5 if you got an e-mail telling you to call us”), finally reached a person at AppleCare headquarters. I gave her my Repair ID, wherepon she checked my record, saw the same message I’d gotten, and then put me on hold while she checked to see just exactly what “information” the repair technicians needed. She came back with words to the effect of: “Okay, they left a message saying they need more information, but they didn’t give any information about what information they need.” So she wrote a note to the repair techs asking for details, and said I should call back later today or on Monday morning (!).

It’s times like these I wish I had a MySpace or LiveJournal blog, so I could end this post with one of those emoticon-producing tags like “Current mood: Exasperated.”

UPDATE: Apparently the e-mail was sent out in error; they never actually needed more information. My computer is still undergoing various tests.